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Search found 20 matches

by Geoff_S
01 Aug 2019, 11:16
Forum: Sage 50 UK version General Help
Topic: Printing invoices - second page out if alignment
Replies: 11
Views: 6531

Re: Printing invoices - second page out if alignment

As far as I am aware they have not set a printer for the layout file they just choose whichever printer they want from the list of printers installed. Might try going down the route of having different layout files for each of the printers. Was told this morning that they want to leave it as it is f...
by Geoff_S
01 Aug 2019, 06:27
Forum: Sage 50 UK version General Help
Topic: Printing invoices - second page out if alignment
Replies: 11
Views: 6531

Re: Printing invoices - second page out if alignment

Thanks Bruce Will get into the office ASAP to try your suggestions. Just one thing to mention is that after the successful print after the print preview we did not get a dialogue asking if we wanted to save the report ? Unfortunately there are solid business reasons as to why they need to be able to...
by Geoff_S
26 Jul 2019, 15:50
Forum: Sage 50 UK version General Help
Topic: Printing invoices - second page out if alignment
Replies: 11
Views: 6531

Re: Printing invoices - second page out if alignment

Hi Bruce Having spent hours on the phone with Epson today am still unable to print multiple invoices direct without the second and subsequent pages being out of alignment but strangely when we go to Print Preview where it displays perfectly and then click print from within the preview it’s then perf...
by Geoff_S
26 Jul 2019, 11:34
Forum: Sage 50 UK version General Help
Topic: Printing invoices - second page out if alignment
Replies: 11
Views: 6531

Re: Printing invoices - second page out if alignment

Hi Bruce

We have now purchased a new Epson Dot Matrix printer LQ-59011N and we have exactly the same problem when printing to it from a windows 10 PC - do you have any thoughts to help us please ??

Thanks

Geoff
by Geoff_S
27 Nov 2018, 07:49
Forum: Sage 50 UK version General Help
Topic: Printing invoices - second page out if alignment
Replies: 11
Views: 6531

Re: Printing invoices - second page out if alignment

We haven’t tried printing from either word or notepad - the laptop is Windows 10 when the Epson was connected to it - it installed drivers itself which had assumed were windows 10 drivers but when looking at the driver files in the FileRepository folder in Windows they seem to be Windows 7 drivers. ...
by Geoff_S
24 Nov 2018, 22:23
Forum: Sage 50 UK version General Help
Topic: Printing invoices - second page out if alignment
Replies: 11
Views: 6531

Re: Printing invoices - second page out if alignment

Tried connecting laptop direct to the Epson printer and don’t have the same problem - checked and we are using the same layout file and the same driver for the printer - very strange !!
by Geoff_S
19 Nov 2018, 14:45
Forum: Sage 50 UK version General Help
Topic: Printing invoices - second page out if alignment
Replies: 11
Views: 6531

Printing invoices - second page out if alignment

Hello We have a strange issue in that we use an Epson LQ-300+II Printer to print our invoices from Sage Accounts - the printer is physically attached to one pc and then shared so that the others on the network can see and use it. With all our Windows 7 PC’s thus works perfectly but with our two newe...
by Geoff_S
08 Jul 2018, 16:38
Forum: Sage 50 UK version General Help
Topic: Dump files
Replies: 20
Views: 13566

Re: Dump files

Bruce, when our accountant checked her pc for those files she told he that at least one had been produced on a day when she wasn’t in the office ! When I checked her machine sure enough there were a couple on Fridays when she is not in but timed at about 9:30 PM - our machines are woken remotely a F...
by Geoff_S
06 Jul 2018, 20:18
Forum: Sage 50 UK version General Help
Topic: Dump files
Replies: 20
Views: 13566

Re: Dump files

Many thanks Bruce

For now have a batch file set to run weekly to delete the files but would be very interested to hear if you come up with anything.

Kind regards

Geoff
by Geoff_S
06 Jul 2018, 10:04
Forum: Sage 50 UK version General Help
Topic: Dump files
Replies: 20
Views: 13566

Re: Dump files

The windows 10 machine has only just been built and isn’t actually bring used in the office as yet - but they do appear on my stand alone windows 10 machine here. Sage are suggesting all sorts of tests on our network environment but are ignoring the fact that this didn’t happen prior to upgrading to...
by Geoff_S
05 Jul 2018, 10:12
Forum: Sage 50 UK version General Help
Topic: Dump files
Replies: 20
Views: 13566

Re: Dump files

It is that optional scheduled backup which they told me to disable - did that last night and will wait to see what happens over the next few days - the backups have definitely been created ok as test them off site from time to time just to check If still appearing will try changing the path as you s...
by Geoff_S
04 Jul 2018, 13:16
Forum: Sage 50 UK version General Help
Topic: Dump files
Replies: 20
Views: 13566

Re: Dump files

Hi thanks for your advice so far. Decided to build a test machine ( stand alone - not connected to LAN) and install a fresh copy of Sage - on this machine I am logging on to the built in Administrator Account and running Sage from there - the dmp files are being produced on this machine as well so r...
by Geoff_S
03 Jul 2018, 10:58
Forum: Sage 50 UK version General Help
Topic: Dump files
Replies: 20
Views: 13566

Re: Dump files

Thanks again, will check / change access rights on one of the pc’s tonight and check again tomorrow night as to whether or not the dmp files are still being created.

Will post findings later in the week
by Geoff_S
03 Jul 2018, 10:44
Forum: Sage 50 UK version General Help
Topic: Dump files
Replies: 20
Views: 13566

Re: Dump files

Thank you very much - unanle check right now but as said I believe the local user does have admin rights
by Geoff_S
03 Jul 2018, 10:37
Forum: Sage 50 UK version General Help
Topic: Dump files
Replies: 20
Views: 13566

Re: Dump files

When the machines are not being used - out if office hours will check if I can delete as local user but believe actually that the local users are members of the Administrator group