SageForum for UK versions of Sage 50- Help and support.

Hello again

I am running Sage 50 Accounts Prodessional version 21.5.9.201 and understand from the below that you can set an auto-backup going to a OneDrive folder by browing the computer and setting the destination folder:

https://my.sage.co.uk/public/help/askarticle.aspx?articleid=35029

However ...

Sage was crashing when 'Email' was pressed and reports were being exported to customers with email addresses rather than without.

However, I figured out that this was because out mail provider was down as 'Outlook' and needed to be 'MAPI' for anyone else reading this who suffers the same ...

Swapped them round, it's now coming up with this. Have you seen the error attached before?

Report not to be emailed:

SALES_LEDGER.E_MAIL <> ""

Report to be emailed:

SALES_LEDGER.E_MAIL = ""

Edit: Which is totally the opposite way around to what you have said, I will amend it Bruce and let you know how I get on!!

Hi Bruce,

It does run manually.

It's very odd, when I select multiple invoices (some with email addresses and some not), it exports the invoices without email addresses attached to my Outlook drafts. The ones with email addresses don't export at all but Sage says that it has been successful.

I'm ...

Hi Bruce,

All set up as you suggested, thanks again.

The print invoices are working fine as far as I can tell. However, the quick email button is returning the following message for each invoice:

'Report Designer was unable to generate the report:
No data was returned for this Report.'

Any help ...

Hi Bruce,

Many thanks for the help, I will have a go at your suggestion now.

Just to complicate matters a little more, am I right in assuming that it doesn't matter if we use a layout for posting then a different one for emailing? We have a template we print onto for posted ones so can't use the ...

You can make 2 copies of your layout.

Add a filter to each "if the email address is blank" and "if the email is not blank" then print everything with them both one to email and the other to the printer.

Hi Bruce,

Thank you for the response.

Is this filter option on the invoice page? I can ...

Hello,

I have been stuck with an issue for a while whilst trying to move invoicing from posted form to being emailed to customers.

We send a decent volume of invoices (and statements although I can cope with those) each month through the post, which obviously costs and is very time consuming ...