SageForum for UK versions of Sage 50- Help and support.

I understand regarding the backup and that is fine - we are now doing scheduled backups each evening and they are being copied off and taken offsite.

What I still don't understand is why when clients try to login it looks like they will be unable to immediately after a server restart ?

This will ...

Thanks Bruce

Have just amended my previous post hope this further info helps

Geoff

Would appear that I was incorrect and she and other users were getting the same error message first thing each day.

However, if the user clicks ok and tries again on the 4th attempt they see the list of companies and are then able to login

We started some months ago whilst still on ver 21 doing a ...

Was just able to get onto her pc and looks like there was a configuration issue, went into credential manager (Windows 7) and re entered password and was then able to login - so this one sorted now - thanks

Sage have told her

I have discussed this with SAGE who have suggested it is a conflict of permissions between my PC and the Server and the It department need to look at it.

We run a simple workgroup network and therefore the users only login to their own PC and not the server

The data is on a server and all other users can log in

The error she gets is

“An error occurred while trying to connect tot eh SAGE Data Service. The application must now close”.

Hi

Our accountant tells us that she is unable to Login (v22) unless another user us already logged in.

Appreciate any advice please

Thanks

Hi,

No its not the free version they use and the clients are all on Windows 7 - Data is on server which has Server 2012 R2 Essentials.

Regards and thanks

Geoff

Good day,

We are having issues with data corruption and support have advised us to follow their Article Number
12122 to exclude files and folders from the Anti Virus.

We are having problems working out how to add these exclusions to AVG and hoped that someone could assist, particularly with ...

Thanks for this

Assume that the removal of those files just has to be done on the server and not the client PC's as well, suppose it is possible that one of the clients could have unwittingly started to enable Sage Drive ?

Thanks for your reply

We have checked that and Sage Drive is not setup and yet we are still getting that same message appearing intermittently ?

Appreciate any thoughts on this please - Sage support don't seem to be able to help.

Am also getting this issue and as far as I know we have not activated Sage Drive - how can we check and if necessary disable it please