SageForum for UK versions of Sage 50- Help and support.

I have raised an invoice for £480 and posted it for this customer.

They have paid the invoice in full.

I now want to issue a refund minus a £100 admin charge.

How do I go about posting this in Sage?

Thanks in advance for your help.

I have asked my IT people.

Their reply is:

That is partially correct, sage is not installed on the Server but I was under the impression you used the data locally on your PC as over the network was slow, and backed up sage to the network.

Are you accessing a network install where the network computer hosting the data does not have Sage install? - does that make a difference?

We have a network and they upgraded my Sage recently.

no, not on any of the statements.

I seem to have adapted several statements over the years... What is the original name of the email statement please?

Last month, my statements didn't update the communication history. How can I check the settings? Can I update the customers as a group or does this have to be done individually?

sage 19.01.11.285 CB windows xp

I email statements to my customers on a monthly basis. Last month, I sent the email statements out ok but when I look at the individual customers, the communications tab doesn't show I have sent the statement. How do I check my statement so it doesn't make the same mistake and is there any way of ad...