SageForum for UK versions of Sage 50- Help and support.

Thanks - am already almost anal about back-ups with all my client data. Will do as you suggest with re-indexing etc (might try on a back up copy on my laptop first!). If all else fails, might look at setting up as a new client after this year end and bring in brought forward balances.

Many thanks ...

Hi
I have now tried using a different set of data and the invoice sends fine, so I am taking it that this means corrupt data? (I wouldn't be surprised as I took this job on from someone else and he had no book-keeping knowledge so the whole thing was a mess). Is there anything I can do other than ...

Hi again.

have changed the subject line but still not sending. Attached is the layout (hopefully)

hi

Attached 3 screen prints - hope this is OK

Hi
have worked through your list and checked everything - SMTP test e-mail works, but even in the new format, the invoice doesn't send.
I am using AVG anti-virus
Thanks for your patience with this

No. I've tried every combination of MAPI/SMTP and the only thing I can get it to send is the test e-mail, which it will send in both MAPI and SMTP. AARGH!!!!

The test e-mail just sends, but it sends from my own e-mail which I don't really want. I have several e-mail addresses set up in Outlook, am trying to send from my 'clients' and am using one of the others as a test recipient.

The test e-mail works on both SMTP and MAPI

Yes - Outlook is default and the 'test' e-mail from Tools>Options>e-mail setup works OK

Sorry - that's not it either! I have tried both sending immediately and also saving to mailbox and the e-mail just doesn't appear anywhere!

Thanks - now have the update applied and am now getting a pop up message saying that report has been successfully output to e-mail but still no invoice received by e-mail.
I have also run the test e-mail under Tools>Options and it is still being sent from my own e-mail and not the one I have set up ...

Hi, I can export a pdf no problem.
Sage is Sage Accounts Professional 2009 V 15.01.20.0191 and Report Designer is V1.0.0.5
I have automatic updates switched on so should have them all.

I have changed the Tools>Options>E-mail to MAPI using Default profile. This sends a test message (Albeit from my own e-mail address and not from the one for my client). I have also changed the e-mail settings in the layout properties to MAPI. However, when I preview the invoice and click on e-mail I ...

I have tried both sending immediately and save to mailbox but that doesn't make any difference.

The default provider is set to SMTP with the details of the client server that I want to use

Hi - not strictly a new topic but I can't find an answer. I'm running Sage 50 Accounts Professional 2009 v15.01.20.0191, Outlook 2003 and Windows XP. I have set up default e-mail in Tools and the test e-mail sends OK, but even though I have set up the e-mail settings for my sales invoice exactly as ...