Need more, need help now?
- - - - - - - - - - - - - - - - - - pay-as-you-go support - no contract - tenth of an hour billing - expert help - fast service - no call queues
Need integration?
- - - - - - - - - - - - - - - - - - with your shipping system - website - invoicing system - crm - cms - manufacturing - order import - back to back orders..
Need a report?
- - - - - - - - - - - - - - - - - - Excel reporting that pulls data from Sage - custom layouts - layouts that change adapt to your brands and/or for drop shipping.
Want web hosting?
- - - - - - - - - - - - - - - - - - Your own domain name - email - a shop - wordpress - woo commerce - ticket systems - help desks - forums - portals
- - - - - - - - - - - - - - - - - - pay-as-you-go support - no contract - tenth of an hour billing - expert help - fast service - no call queues
Need integration?
- - - - - - - - - - - - - - - - - - with your shipping system - website - invoicing system - crm - cms - manufacturing - order import - back to back orders..
Need a report?
- - - - - - - - - - - - - - - - - - Excel reporting that pulls data from Sage - custom layouts - layouts that change adapt to your brands and/or for drop shipping.
Want web hosting?
- - - - - - - - - - - - - - - - - - Your own domain name - email - a shop - wordpress - woo commerce - ticket systems - help desks - forums - portals
where are my letters?
- brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: where are my letters?
Try this letter and see if it works.
Login to access the files attached to this post.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
-
- User
- Posts: 81
- Joined: 15 Apr 2015, 18:14
- Sage Version: v2015 21 UK/Europe/Africa
Re: where are my letters?
I downloaded the letter and copied it to the letters folder and as my magic it popped up in the letters section, so I ran it and it worked exactly as the other letters used to do.
Stephen
Stephen
-
- User
- Posts: 81
- Joined: 15 Apr 2015, 18:14
- Sage Version: v2015 21 UK/Europe/Africa
Re: where are my letters?
so why did that work? but not for any other letters?
-
- User
- Posts: 81
- Joined: 15 Apr 2015, 18:14
- Sage Version: v2015 21 UK/Europe/Africa
Re: where are my letters?
If I cut the letters out to a different folder then re-pasted them back in they still only show the standard letters plus your letter?
- brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: where are my letters?
If you save the a standard letter as remind3c and it shows up in Sage
When you go to the Letters folder in explorer do you see the file remind3c.letter
When you go to the Letters folder in explorer do you see the file remind3c.letter
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
- brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: where are my letters?
I think you may have used the wrong key code in your re-installation.
I suspect you had upgraded to Pro from Accounts and got a new keycode.
I think when you reinstalled you used the old "Accounts" keycode not the new "Pro" key code and so you don't have various bits of the program available to you.
If you Ring Sage Customer Services and give them your serial number, they should be able to give you the correct keycode over the phone.
I suspect you had upgraded to Pro from Accounts and got a new keycode.
I think when you reinstalled you used the old "Accounts" keycode not the new "Pro" key code and so you don't have various bits of the program available to you.
If you Ring Sage Customer Services and give them your serial number, they should be able to give you the correct keycode over the phone.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
-
- User
- Posts: 81
- Joined: 15 Apr 2015, 18:14
- Sage Version: v2015 21 UK/Europe/Africa
Re: where are my letters?
I tried ringing Sage, but they said we had no support so would not help!
- brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: where are my letters?
Don't ring the support number ring (0191) 294 3000 ask for customer services, then ask them for your key code.
If they don't help give me a ring and I will get it for you.
Are you somewhere near Kineton? My Mum lived next to the little green triangle by the swan hotel !
If they don't help give me a ring and I will get it for you.
Are you somewhere near Kineton? My Mum lived next to the little green triangle by the swan hotel !
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
-
- User
- Posts: 81
- Joined: 15 Apr 2015, 18:14
- Sage Version: v2015 21 UK/Europe/Africa
Re: where are my letters?
I will try to ring them this afternoon, not too far away, one of the smaller villages, above sunrising hill.
- brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: where are my letters?
I remember going to a battle re-enactment on a hill round there. My Mum moved out about 20 years ago, so it was a while ago to say the least.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
-
- User
- Posts: 81
- Joined: 15 Apr 2015, 18:14
- Sage Version: v2015 21 UK/Europe/Africa
Re: where are my letters?
Hello again
I rang the number and they gave me a new activation code and that was it. All the letters returned, they said the letters were new and only available with the new activation key, as our key was originally from 2007!
So thank you for all your help.
Regards
Stephen
I rang the number and they gave me a new activation code and that was it. All the letters returned, they said the letters were new and only available with the new activation key, as our key was originally from 2007!
So thank you for all your help.
Regards
Stephen
Who is online
Users browsing this forum: No registered users and 0 guests