Hi there,
One of my customers accounts is showing an invoice that is not listed under transactions when I do a search. I have even looked up audit trail for the date range and its not there. I cant see the invoice having been deleted anywhere and its still showing up on the customer account. Any ideas ?
Thanks
Missing transaction
- brucedenney
- Site Admin
- Posts: 4632
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: Missing transaction
There are a couple of thoughts.
1/ Is the data corrupt and has errrors? Run File>Maintenance>Check Data if there are errors, they need fixing first, Sage will do this as part of your subscription, if not, I can do repairs.
2/ Is there a broken index? Run File>Maintenance>Reindex and when that completes run the compression.
Before doing either of the above, backup your data.
1/ Is the data corrupt and has errrors? Run File>Maintenance>Check Data if there are errors, they need fixing first, Sage will do this as part of your subscription, if not, I can do repairs.
2/ Is there a broken index? Run File>Maintenance>Reindex and when that completes run the compression.
Before doing either of the above, backup your data.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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