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Trouble exporting statements
-
- User
- Posts: 8
- Joined: 20 Aug 2015, 09:33
- Sage Version: v2013 19 UK/Europe/Africa
Trouble exporting statements
Hi,
I have Sage 50 and ive never had an issue exporting statements to my outlook email drafts. However this morning its saying that it doesnt recognise the email addresses (the customers) and wont export. I am able to export invoices so not a PDF issue.
Thanks in advance.
I have Sage 50 and ive never had an issue exporting statements to my outlook email drafts. However this morning its saying that it doesnt recognise the email addresses (the customers) and wont export. I am able to export invoices so not a PDF issue.
Thanks in advance.
- brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: Trouble exporting statements
Have you changed your version of outlook?
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-
- User
- Posts: 8
- Joined: 20 Aug 2015, 09:33
- Sage Version: v2013 19 UK/Europe/Africa
Re: Trouble exporting statements
No, no changes to outlook but a lot of emails within this folder/email address. Possibly due to memory size?
- brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: Trouble exporting statements
Are you the only user?
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
-
- User
- Posts: 8
- Joined: 20 Aug 2015, 09:33
- Sage Version: v2013 19 UK/Europe/Africa
Re: Trouble exporting statements
no there are several accounts linked to our outlook, its saying 'cannot create file: statement from x.pdf. Right-click the folder you want to create the file in, and click properties in the shortcut menu to check permissions for the folder.' when trying to open the PDF.
- brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: Trouble exporting statements
I think you could have a damaged operating system, with the incorrect permissions applied to parts of the disk where temporary files are being created by outlook.
Here is a link to some information on the Microsoft website covering most versions of outlook
https://support.microsoft.com/en-au/hel ... reate-file
Here is a link to some information on the Microsoft website covering most versions of outlook
https://support.microsoft.com/en-au/hel ... reate-file
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
-
- User
- Posts: 8
- Joined: 20 Aug 2015, 09:33
- Sage Version: v2013 19 UK/Europe/Africa
Re: Trouble exporting statements
Thanks very much ill have a little look at that link.
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