Username already in use. Unable to logon.

scrumpyjack · Post by **scrumpyjack** » 19 Apr 2007, 16:50

My computer crashed & since re-booting I cannot get back into Sage Line 50, V9.00.0023 When logging on as 'manager' it says username already in use (I guess it thinks I'm still logged in) I get option to remove user from request list, doing so then causes a runtime error - stating abnormal program termination. click OK is error box & program shuts down... any help as I desperately need to get back in to backup.

Post by **brucedenney** » 23 Apr 2007, 18:42

I would GUESS that assuming the problem is not with the actual data the problem lies with one of the user setting files, if you have another user try logging on as the other user.

To clear the problem, BACKUP the sage data folder, search the datafolder for files with the word manager in them. delete/rename the manager user files, delete the queue.dta file and it might just work.

paxo219 · Post by **paxo219** » 12 Nov 2009, 11:45

can you help with regards to how i can remove a user as it says i,m already logged, i know you have to go int queue data and remove something but cant remember how to do this how do i find queue data HELPPPPPPPPPPPP

Site4 · Post by **Site4** » 19 Nov 2009, 21:44

delete queue.dta

jennie taylor · Post by **jennie taylor** » 12 Jan 2010, 18:21

Where do I type delete queue.dta?

jennie taylor · Post by **jennie taylor** » 12 Jan 2010, 19:17

found answer in another discussion. deleted queue date and can now log in

medonaldson · Post by **medonaldson** » 09 Mar 2010, 17:42

Hi, I am running Sage 2010 multi company version and currently have the login problem on the main company data (i.e. company 1). I have deleted the queue.dta file, however this has not worked. I can log in as manager, however when I go to run the backup it says that it cannot as the Manager is logged in on a different machine. I only have the one machine, but it seems that every time I log in the machine is given a unique code (shown on the bottom left of the screen). Does anyone have any ideas please?

Many thanks, Mark

Post by **brucedenney** » 11 Mar 2010, 16:26

You have deleted the queue.dta file in the wrong data set

check where your data is http://support.makingithappen.co.uk/gui ... d_data.htm and make sure you delete the right file.

Post by **brucedenney** » 27 Sep 2016, 10:50

There is a current issue 27/09/2016 which is very similar.

It happens after Windows 10 reboots following an update.

The cause is that windows uninstalled .NET 3.5 as part of the update even though Sage uses it!

To fix this go to the windows control panel.
Select Programs
Select Turn Windows Features on or off.
Tick the box beside Microsoft.NET framework 3.5

It will download and reinstall .NET3.5 after a reboot, Sage should work again.

(Incidentally, you may also encounter this issue when installing Sage 50 on fresh installs of Windows as .NET 3.5 is no longer always pre-installed.)

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