Instant Accounts v10 - Cannot Print Financials

[mechanic]

Running on Windows 7 64 bit

The installation has been working but when trying to preview balance sheet, P&L or other reports I have just started to get an error "C:\PROGRAM FILES (x86)\SAGE\ACCOUNTS\REPORTS\\*PNL.SRT" contains an invalid path

I have seen other entries that refer you to looking at the COMPANY file but this does not have a trailing \ character

The actual path it uses should be built from the reports root and for P&L it should be "C:\PROGRAM FILES (x86)\SAGE\ACCOUNTS\REPORTS\FINANCE\PROFIT AND LOSS REPORTS\*PNL.SRT

I have searched registry for the "finance\Profit and loss reports" on another PC and also searched files for the "profit and loss reports" phrase but cannot see where it holds this information

Do you have any suggestions please?

[brucedenney]

You need to un-install and reinstall to run V10.

BUT

Because V10 is not compatible with Windows7 you need to change the location it installs to.

I suggest you install it to C:\sage this should avoid the problem

[mechanic]

Hi

Thank you for the response

As everyone was keen to produce the reports I tried copying the reports formats that didn't work from the sub folders in to the main reports folder and it worked so panic over

My searching had led me to understand that v10 wasn't win7 ok and I will try and remember your re-installation suggestion if anything else comes up not working

The curious thing was that the reports had been working fine from the default directories and then the balance sheet failed in the middle of a session and from that point on none of them worked, the person sitting at the PC said "nothing changed"

Mike

[brains58]

You need to un-install and reinstall to run V10.

BUT

Because V10 is not compatible with Windows7 you need to change the location it installs to.

I suggest you install it to C:\sage this should avoid the problem

Hello

I have just come across this problem, but could you confirm that when you re install the program I install it to just C:/sage in the active setup wizard under my Company? ie the user guide shows C:/program files/sage/accounts/etc.
thanks

[brains58]

Sorted it now, moving the folders worked.